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Last updated: 17:40

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Your account

It’s now easier than ever to buy tickets online. And if you use a key smartcard, you can even skip the ticket collection machine – just buy online, touch – and go!

Register or log in

If you don’t have an account already, the first step is to register. Just provide a few basic details to get started.

If you have used the Gatwick Express, Great Northern, Southern, or Thameslink sites to buy a ticket or make a Delay Repay claim you already have an account. If you have forgotten your password, select log in then click the ‘forgotten your password?’ link and we’ll help to create a new password.

Log in Register Reset your password

 

 

 

Register online with us

Sign up for the Key Smartcard

Quick ticket purchase

No booking fees

Claim Delay Repay

Your account details

Once you’ve logged in, you can find your account in the top right hand corner of the screen under the words ‘Welcome back’.

You can use your account to:

  • buy tickets on your laptop, tablet or mobile
  • find the best fares
  • renew your season ticket
  • check your booking history
  • claim refunds
  • view the balance on any eVouchers
  • claim Delay Repay
  • manage your account details
  • manage your keyGo account (if you have signed up for one)

You can also sign up to get a Key Smartcard, a contactless card for season tickets, single journeys or pay-as-you-go travel.

Help buying tickets online

Read our top tips for buying tickets online:

Buying tickets

You can buy tickets online and collect them from the ticket machine before you travel. You can also buy them at the station from a ticket machine or staffed ticket office.